Privacy policy

Who We Are

Terrablendz (ABN 90 693 311 824) is a small Australian business based on the Sunshine Coast, Queensland. We make and sell Australian native herbs, seasonings and BBQ rubs online at terrablendz.com.au. We take your privacy seriously and handle your personal information with care and respect.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights under the Australian Privacy Act 1988 and the Australian Privacy Principles.

Our store is hosted by Shopify Inc., which provides the ecommerce platform that powers terrablendz.com.au. For information on how Shopify handles your data, visit shopify.com/legal/privacy.

What Information We Collect

We only collect information that is necessary to run our store and serve you well.
When you place an order or create an account, we collect:

  • Your name, email address, phone number and delivery address
  • Payment information — processed securely by Shopify Payments, PayPal or Afterpay. We never see or store your full card details.
  • Your order history and purchase details

When you browse our website, we automatically collect:

  • Your IP address and device and browser information
  • Pages visited and time spent on site
  • How you found us — search engine, social media or direct link

When you contact us or subscribe to our emails, we collect:

  • Your name and email address
  • The content of your message or enquiry

We do not collect sensitive personal information such as health data, government identifiers or financial records beyond what is needed to process your order.

Why We Collect It

We use your information to:

  • Process and fulfil your orders and send shipping and tracking updates
  • Respond to your questions and customer service enquiries
  • Send you marketing emails if you have opted in — you can unsubscribe at any time
  • Improve our website and understand how people use it
  • Detect and prevent fraud or misuse of our store
  • Comply with our legal obligations under Australian law

We do not sell your personal information to third parties. Ever.

Who We Share It With

We share your information only with the service providers that help us run our business:

  • Shopify — our ecommerce platform that hosts terrablendz.com.au and processes order data on our behalf. See Shopify's Privacy Policy at shopify.com/legal/privacy.
  • Australia Post and couriers — we share your name and delivery address to get your order to you.
  • Payment processors — Shopify Payments, PayPal and Afterpay handle payment data securely under their own privacy frameworks.
  • Email marketing — if you have subscribed to our emails, your name and email address is stored in our email platform.
  • Google Analytics — we use this to understand website traffic. Data is anonymised where possible.
  • Meta (Facebook and Instagram) — if you have interacted with our ads, Meta may use pixel data in accordance with their own privacy policy.

We do not share your information with any other third parties without your consent, except where required by Australian law.

Cookies

Our website uses cookies — small files stored on your device that help the site work properly and help us understand how people use it. Cookies are used for:

  • Keeping items in your cart
  • Remembering your preferences
  • Analysing website traffic through Google Analytics
  • Serving relevant ads through Meta

You can turn cookies off in your browser settings at any time, but some parts of the website may not work correctly if you do. For more information on Shopify's use of cookies visit shopify.com/legal/cookies.

Email Marketing

If you subscribe to our emails, we'll send you product updates, recipes, promotions and seasonal news. Every email includes an unsubscribe link — click it at any time and we'll remove you from our list immediately.

We never send spam and we never share your email address with other businesses for their marketing purposes.

Your Rights

Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you
  • Correct any information that is inaccurate or out of date
  • Request deletion of your personal information where we are not legally required to retain it
  • Opt out of marketing emails at any time via the unsubscribe link in any email we send
    Make a complaint if you believe we have mishandled your information

To exercise any of these rights, email us at info@terrablendz.com.au and we will respond within 30 days.

Data Security

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. Our store is hosted on Shopify, which maintains industry-standard security including SSL encryption. Payment information is handled by PCI-DSS compliant payment processors.

No method of online transmission is 100% secure, but we do everything practical to keep your information safe.

How Long We Keep Your Information

We retain your order and account information for as long as necessary to fulfil our legal and tax obligations under Australian law — generally 7 years for financial records. If you request deletion of your account we will remove your personal information except where retention is required by law.

Children

Our website is not intended for children under 13. We do not knowingly collect personal information from anyone under 13. If you believe a child has provided us with their personal information, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our website after any changes constitutes your acceptance of the updated policy.

Complaints

If you are not satisfied with how we have handled your personal information, you can contact us at info@terrablendz.com.au. If you remain unsatisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

Contact

If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch:
Terrablendz
Email: info@terrablendz.com.au