Shipping policy

Last updated: July 13, 2026

We're a small Sunshine Coast business and we take pride in getting your order to you quickly and in perfect condition. Here's everything you need to know about how we ship.

Order Processing

Orders are processed and dispatched within 1–2 business days of payment being received. Orders placed on weekends or public holidays will be processed the next business day.

You'll receive an email (if provided) with your tracking details once your order has been dispatched.

Shipping Options & Costs

*Free standard shipping applies automatically to all orders over $100.

Shipping is via Australia Post. Delivery times are estimates provided by Australia Post and may vary depending on your location. Remote or regional areas may take slightly longer.

Sunshine Coast Local Delivery

Free local delivery is available to customers within the Sunshine Coast region — this will appear automatically as a free delivery option at checkout once you enter your postcode.
Once your order is placed, we'll be in touch to arrange a convenient delivery time with you directly.

Delivery Address

Please double-check your delivery address at checkout. Terrablendz is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at info@terrablendz.com.au and we'll do our best to update it before dispatch.

Tracking Your Order

Once your order has been dispatched you'll receive a confirmation email (if provided) containing your Australia Post tracking number. You can track your delivery at auspost.com.au or through the Australia Post app.

If you haven't received a tracking email within 2 business days of placing your order, please check your spam folder or contact us at info@terrablendz.com.au.

Lost, Damaged or Missing Orders

We package every order carefully, but occasionally things go wrong in transit. If your order arrives damaged, or doesn't arrive at all, please contact us at info@terrablendz.com.au within 14 days of your expected delivery date.

To help us resolve the issue quickly, we may ask you to:

• Provide photos of the damaged item and packaging
• Return the item to us at your own expense before a replacement or refund is issued

Once we've assessed the situation we'll arrange a replacement or full refund at our discretion. We're a small business and we want to make it right — just get in touch and we'll sort it out.

Shipping Within Australia Only

We currently ship to all states and territories within Australia only. We do not offer international shipping at this time. For international enquiries please contact us at info@terrablendz.com.au.

Questions?

Get in touch any time at info@terrablendz.com.au and we'll get back to you within 1–2 business days.

Terrablendz
Sunshine Coast, QLD, Australia
terrablendz.com.au