Terms of service

Overview

This website is operated by Terrablendz (ABN 90 693 311 824). Throughout these Terms, the words "we", "us" and "our" refer to Terrablendz. By visiting terrablendz.com.au and/or purchasing from us, you agree to be bound by these Terms of Service, including all policies referenced herein. Please read them carefully before using our website.
Our store is hosted on Shopify Inc., which provides the ecommerce platform that allows us to sell our products to you.

Section 1 — Online Store Terms

By using this website you confirm that you are of legal age in your state or territory of residence, or that you have consent from a parent or guardian to use this site.
You may not use our products or website for any unlawful or unauthorised purpose. You must not transmit viruses, malware or any code of a destructive nature. A breach of any of these Terms will result in immediate termination of your access to our Services.

Section 2 — General Conditions

We reserve the right to refuse service to anyone at any time for any reason.
You agree not to reproduce, duplicate, copy, sell or exploit any part of our website or its content without our express written permission.

Section 3 — Accuracy of Information

We take care to ensure the information on our website is accurate and up to date, but we cannot guarantee that all content is error-free at all times. Product descriptions, pricing, and availability are subject to change without notice. Any reliance on information on this site is at your own risk.

Section 4 — Pricing & Product Changes

Prices for our products are subject to change without notice. We reserve the right to modify, discontinue or limit the sale of any product or service at any time. We shall not be liable to you or any third party for any price change, modification or discontinuation of a product.

Section 5 — Products & Orders

We have made every effort to display our products accurately, including colours and packaging. We cannot guarantee that your device's display will be perfectly accurate.
Returns and exchanges are subject to our Refund & Returns Policy, available at terrablendz.com.au/policies/refund-policy.

We reserve the right to limit quantities, refuse or cancel orders at our discretion — including where we suspect orders are being placed for resale or distribution purposes. If we cancel your order after payment has been made, you will receive a full refund.

Section 6 — Billing & Account Information

You agree to provide accurate, current and complete information when placing an order, including your name, email address, payment details and delivery address. It is your responsibility to keep this information up to date. For further information on refunds, see our Refund & Returns Policy at terrablendz.com.au/policies/refund-policy.

Section 7 — Third-Party Tools

We may provide access to third-party tools through our website, such as social media integrations or analytics platforms. These are provided "as is" and we make no representations or warranties about them. Your use of any third-party tool is at your own risk.

Section 8 — Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, accuracy or practices of those sites and do not endorse them. Any transactions you make with third parties are solely between you and that third party.

Section 9 — User Comments & Submissions

If you submit feedback, reviews, ideas or other content to us, you grant us the right to use, reproduce, publish and distribute that content for any purpose without restriction or compensation to you. You are responsible for ensuring your submissions are accurate and do not infringe the rights of any third party.

Section 10 — Personal Information

Your personal information is handled in accordance with our Privacy Policy, available at terrablendz.com.au/policies/privacy-policy.

Section 11 — Errors & Omissions

Occasionally our website may contain errors relating to product descriptions, pricing, promotions or availability. We reserve the right to correct any errors and to cancel orders affected by pricing or availability mistakes, even after an order has been placed. We will notify you if this occurs and issue a full refund where applicable.

Section 12 — Prohibited Uses

You are prohibited from using our website or its content to:

  • Engage in any unlawful activity
  • Violate any Australian law or regulation
  • Infringe our intellectual property or the intellectual property of others
  • Harass, abuse, defame or discriminate against any person
  • Submit false or misleading information
  • Upload viruses, malware or any malicious code
  • Collect personal information of other users without consent
  • Spam, phish or engage in any deceptive practice
  • Interfere with the security or operation of our website

We reserve the right to terminate your access to our website for any violation of these prohibited uses.

Section 13 — Disclaimer of Warranties & Limitation of Liability

We do not guarantee that our website will be uninterrupted, error-free or completely secure. Our products and services are provided "as is" and "as available."
To the maximum extent permitted by Australian law, Terrablendz, its directors, employees, agents and suppliers will not be liable for any indirect, incidental, special or consequential damages arising from your use of our website or products. Nothing in these Terms limits your rights under the Australian Consumer Law.

Section 14 — Indemnification

You agree to indemnify and hold harmless Terrablendz, its employees, agents and suppliers from any claim, demand or expense (including reasonable legal fees) arising from your breach of these Terms or your violation of any law or third-party rights.

Section 15 — Severability

If any provision of these Terms is found to be unlawful or unenforceable, that provision will be severed and the remaining Terms will continue in full force and effect.

Section 16 — Termination

These Terms remain in effect until terminated. We may terminate your access to our website at any time without notice if we believe you have breached these Terms. Any obligations incurred prior to termination will survive.

Section 17 — Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping Policy and Refund & Returns Policy, constitute the entire agreement between you and Terrablendz regarding your use of our website and services.

Section 18 — Governing Law

These Terms are governed by the laws of Queensland, Australia. Any disputes will be subject to the jurisdiction of the courts of Queensland. Nothing in these Terms affects your rights under the Australian Consumer Law.

Section 19 — Changes to These Terms

We may update these Terms at any time by posting the revised version on this page with an updated date. Your continued use of our website after any changes constitutes your acceptance of the updated Terms.

Section 20 — Contact

Questions about these Terms of Service should be directed to:
Terrablendz
Email: info@terrablendz.com.au