Refund policy

We're a small Sunshine Coast business and we stand behind everything we make. If something isn't right, we want to know about it and we'll do our best to make it right.

Our 30-Day Return Policy

We offer a 30-day return policy from the date you receive your order. If 30 days have passed since delivery, we're unable to offer a return or refund.

To be eligible for a return your item must be:

  • Unopened and unused
  • In its original packaging and condition
  • Accompanied by your receipt or proof of purchase

Because our products are food items, we are unable to accept returns on any product that has been opened or used, unless it is faulty, damaged, or not as described. This is consistent with Australian Consumer Law and standard food industry practice.

How to Start a Return

Contact us at info@terrablendz.com.au before sending anything back. Items returned without prior approval will not be accepted.

Once your return is approved we'll provide instructions on how to send it back to us at Terrablendz

Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method as we cannot be held responsible for returns lost in transit.

Damaged, Faulty or Incorrect Orders

Please inspect your order as soon as it arrives. If your item is damaged, faulty, or we've sent you the wrong product, contact us within 14 days of delivery at info@terrablendz.com.au.

Please include:

  • Your order number
  • A description of the issue
  • Photos of the damaged or incorrect item and packaging

We may ask you to return the item at your own expense before a replacement or refund is issued. Once assessed we'll arrange a replacement or full refund — whichever you prefer.

Change of Mind Returns

We understand that sometimes a product just isn't what you expected. We're happy to accept change of mind returns on unopened, unused products within 30 days provided:

  • The product is in its original, sealed packaging
  • You cover the cost of return shipping to us
  • You provide proof of purchase

Once we receive and inspect the returned item we'll process your refund if approved.

Non-Returnable Items

The following cannot be returned or refunded:

  • Opened or used food products (unless faulty or not as described)
  • Sale items or products purchased at a discounted price

Exchanges

We don't offer direct exchanges. The quickest way to get a different product is to return your eligible item for a refund and place a new order separately. Contact us at info@terrablendz.com.au and we'll help make the process as smooth as possible.

Refunds

Once we receive and inspect your return we'll notify you by email whether your refund has been approved. If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that your bank or card provider may take additional time to post the refund to your account. If you haven't seen your refund after 10 business days of approval, please contact us at info@terrablendz.com.au.

Australian Consumer Law

Our returns policy does not exclude or limit the rights you have under the Australian Consumer Law. If a product is faulty, not fit for purpose, or not as described, you are entitled to a remedy regardless of our store policy. For more information visit accc.gov.au.

Questions?

We're always happy to help. Contact us at info@terrablendz.com.au and we'll get back to you within 1–2 business days.